> ## Documentation Index
> Fetch the complete documentation index at: https://help.eeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Safety recalls

> How eeva watches your appliances for recalls and what to do when one appears.

eeva monitors your appliances for safety recalls automatically and alerts you if one is issued for a model you own. You don't have to check anything — when a recall appears, eeva tells you and shows you what to do about it.

<Frame>
  <Card title="Screenshot to be added" icon="image">
    safety-recall-screen.png — A Safety recall screen with the red safety banner ("Continued use may be unsafe..."), the "Recall details" section, and the recommended actions.
  </Card>
</Frame>

## How monitoring works

When you add an appliance, eeva starts watching for recalls on that model as part of what it auto-fetches. If a recall is issued, it surfaces on your Dashboard and on the appliance itself — no setup required.

## How eeva finds recalls

eeva checks your appliances against official recall data — in North America, the U.S. Consumer Product Safety Commission (CPSC) — matching by brand and model.

<Note>
  Monitoring is always on and can't be turned off. It runs on a regular sync (about once a day), so a newly posted recall may take up to a day to show up — it isn't instant.
</Note>

## Read a recall alert

Opening a recall shows you everything you need to act:

* **Safety banner** — for a recall that needs action, eeva shows "Continued use may be unsafe. Stop using until appliance is repaired."
* **Recall details** — the Recall ID, who issued it, the affected model, the risk, the status, and when it was reported.
* **Recommended actions** — call the manufacturer, view the official notice, or reschedule a repair.

## Recall statuses

<Columns cols={3}>
  <Card title="Action needed" icon="circle-exclamation">
    You haven't acted yet.
  </Card>

  <Card title="Repair scheduled" icon="calendar-check">
    A repair is booked.
  </Card>

  <Card title="Inspection complete" icon="clipboard-check">
    The appliance has been checked or fixed.
  </Card>
</Columns>

## Dismiss a recall

If a recall doesn't apply to you or you've already handled it, you can dismiss it.

<Steps>
  <Step title="Open the recall">
    Open the recall from your Dashboard or from the appliance.
  </Step>

  <Step title="Tap Dismiss this recall">
    Tap "Dismiss this recall".
  </Step>

  <Step title="Choose a reason">
    Pick a reason: "I've had this inspected or repaired", "I no longer own this appliance", "I understand the risk and choose not to act", or "The recall doesn't apply to my appliance".
  </Step>
</Steps>

<Note>
  Dismissing hides the recall from your Dashboard for everyone in your household, not just you — it isn't a per-person setting. The recall details stay on the appliance, so you can always look them up again. And if the situation changes — like a new severity — the alert can come back.
</Note>