> ## Documentation Index
> Fetch the complete documentation index at: https://help.eeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Privacy & data

> Where your data lives, eeva's privacy commitments, and how to export your household data.

Privacy & Data shows where your data is stored, what eeva promises about it, and how to export it. Find it in Settings → Privacy & Data.

<img src="https://mintcdn.com/eeva/SsbY-wxXhd5QGJF_/images/Privacy-and-data.png?fit=max&auto=format&n=SsbY-wxXhd5QGJF_&q=85&s=3e85573c60ffffbfef1298a2b5fcff82" alt="Privacy And Data" title="Privacy And Data" className="mr-auto" style={{width: "280px"}} width="1302" height="2634" data-path="images/Privacy-and-data.png" />

## Data residency

The Data Residency section shows where your data is stored. For North America, the data is stored in US-East-1 as the primary region.

## Privacy summary

The Privacy summary lays out eeva's commitments:

* Your data never leaves North America.
* Your data is never sold to third parties.
* You can export or delete your data at any time.

## Export your data

You can export your household data as an Excel file at any time.

<Steps>
  <Step title="Open Privacy & Data">
    Tap your profile avatar on the Dashboard to open Settings, then tap Privacy & Data under Privacy.
  </Step>

  <Step title="Tap Export my data">
    Tap Export my data to open the export sheet.
  </Step>

  <Step title="Confirm the export">
    eeva emails a download link to your account email: "A download link will be sent to your email. Links expire in 24 hours."
  </Step>

  <Step title="Download within 24 hours">
    Open the email and download your Excel (.xlsx) file. The link expires after 24 hours.
  </Step>
</Steps>

<Warning>
  The download link expires 24 hours after it's sent. If yours has lapsed, run the export again to get a fresh link.
</Warning>

## I didn't get the export email

The link goes to your account email. Check your spam folder, and confirm your email on the Profile screen. Then run Export my data again.

## How do I delete my data instead?

You can permanently delete your account and its data from Settings → Delete Account. See [Delete your account](/07-account-settings/delete-your-account) — export first if you want a copy.


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