> ## Documentation Index
> Fetch the complete documentation index at: https://help.eeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Account & login

> Account help for eeva — signing in, resetting your password, managing your household, exporting your data, and deleting your account.

Everything you need for getting into your account and managing it. If you're stuck at the login screen, start with password reset below; for household, data, and deletion, jump to the section you need.

## Signing in

You can sign up and log in with email and password, Google, or Apple. If you use email, your password needs at least 8 characters, one uppercase letter, one number, and one special character.

## Reset your password

<Steps>
  <Step title="Start the reset">
    On the login screen, choose the forgot-password option and tap Send email. eeva emails you a code.
  </Step>

  <Step title="Enter the code">
    Type the Code from your email.
  </Step>

  <Step title="Set a new password">
    Create a new password that meets the requirements — at least 8 characters, one uppercase, one number, and one special character.
  </Step>
</Steps>

<AccordionGroup>
  <Accordion title="It says &#x22;Email not found in our system&#x22;">
    That email isn't registered. Check for typos and try the address you signed up with. If you originally joined with Google or Apple, use that button to sign in instead of email.
  </Accordion>

  <Accordion title="It says &#x22;Invalid code&#x22;">
    The code you entered doesn't match. Recheck the code in your email, watch for extra spaces, and request a new one if it's expired.
  </Accordion>

  <Accordion title="My new password keeps getting rejected">
    Passwords need all four: at least 8 characters, one uppercase letter, one number, and one special character. Add whatever's missing.
  </Accordion>

  <Accordion title="How do I log out?">
    Tap your profile avatar on the Dashboard to open Settings, then tap Log Out.
  </Accordion>
</AccordionGroup>

## Manage household members and roles

Everyone in your household shares the same home and has full access. There are two roles: Admin (the owner) and Member. Invites are sent by email from Settings → Household Access.

<Card title="Household access" icon="user-group" href="/07-account-settings/household-access">
  Invite people, see pending invites, and remove members.
</Card>

## Export your data

You can export your data anytime from Settings → Privacy & Data. eeva emails you a link to an .xlsx file, and the link expires in 24 hours. Your data is stored in Japan.

## Delete your account

Deleting is permanent. Export a copy first if you want to keep anything.

<Warning>
  Deleting your account is permanent. Your data is deleted after 7 days and can't be recovered.
</Warning>

Go to Settings → Delete Account. eeva emails you a link to download your data as part of the process.

<Note>
  If you're the account admin and there are other active members, you must transfer admin rights to someone else before you can delete. Do this from [Household access](/07-account-settings/household-access) first.
</Note>

## Where your data is stored

Your household data is stored in Japan. You can export or delete it at any time from Settings → Privacy & Data.