> ## Documentation Index
> Fetch the complete documentation index at: https://help.eeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot & FAQs

**Running into something weird? Here are the most common questions and fixes.**

## I can't log in

**Forgot your password?**

Tap **Forgot Password** on the login screen, enter your email, and follow the reset steps. You'll get a code via email — enter it and set a new password.

**Signed up with Google or Apple?**

Make sure you're tapping **Continue with Google** or **Continue with Apple** (whichever you used originally) instead of trying to log in with email and password.

**Still stuck?**

Double-check that you're using the same email you signed up with. If you used Apple's "Hide My Email" feature, you'll need to sign in with Apple — not with the hidden email address directly.

## My calendar isn't syncing

1. Go to the **Time** tab and check if your calendar is still connected
2. Make sure you've granted eeva permission to access your calendar
3. Try disconnecting and reconnecting the calendar
4. Check your internet connection — syncing needs you to be online

If events still aren't showing up, try closing and reopening the app. Calendar sync can sometimes take a moment to catch up.

## Braindump didn't create the right items

Our braindump feature uses AI to interpret what you said, and it's pretty good — but not perfect. If something ended up as a note when it should've been a task (or vice versa):

1. Find the item in your Home feed
2. Tap it to open the details
3. Edit or recreate it as the correct type

Over time, the more you use the braindump, the better eeva gets at understanding what you mean.

## The app is slow or crashing

<Tip>
  **Tip:** Before reaching out to support, try the basics — update the app, restart it, and check your internet connection. You'd be surprised how often that does the trick.
</Tip>

<Steps>
  <Step title="Update the app">
    Make sure you're running the latest version from the App Store
  </Step>

  <Step title="Restart the app">
    Close it completely and reopen
  </Step>

  <Step title="Restart your phone">
    The classic fix that actually works more often than you'd think
  </Step>

  <Step title="Check your connection">
    eeva needs internet for AI features and syncing
  </Step>

  <Step title="Reach out to support">
    If all else fails, reach out to us at [support@eeva.ai](mailto:support@eeva.ai) with as many details as possible and we'll do our best to help you!
  </Step>
</Steps>

## I accidentally deleted something

If you deleted a task, event, or note by mistake, check your recent activity on the Home tab — you may be able to find and recreate it. For anything critical, reach out to support and we'll do our best to help.

## Can I use eeva on Android?

Not yet, but it's on our roadmap. Right now eeva is available on iOS. Stay tuned — we'll announce Android availability when it's ready.

## Can I share eeva with my household?

Yes! eeva is designed for shared households. You can invite family members or housemates to join your household so everyone sees the same tasks, events, and spaces. Check out our [Invite your household doc](/get-started/invite-your-household).

### How do I contact support?

If your issue isn't covered here, reach out to us:

* **Email:** Send us an email at [<u>support@eeva.ai</u>](mailto:support@eeva.ai) with the details and we’ll get back to you as soon as we can.
* **In-app:** Tap your profile photo to open account settings and tap “Support & Feedback” to fill out a support request

We're a small team and we actually read every message! You can also tap “Support & Feedback” to submit feature ideas. Help us make eeva better!