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When something breaks, eeva doesn’t just hand you a phone number. Triage is a five-step wizard that figures out what’s wrong, checks whether it’s under warranty, and looks for a fix in your appliance’s actual manual before pointing you to a technician. A guiding principle runs through it: eeva doesn’t guess. Troubleshooting tips come only from your appliance’s real manual. If there’s no manual or no relevant tips, eeva sends you straight to a technician or the manufacturer rather than inventing steps.

Screenshot to be added

triage-step-1.png — Step 1 of repair triage, “Which appliance needs repair?”, with the appliance picker and the line “We’ll take you through all the steps to schedule a repair.”
If the appliance you pick has an active safety recall, eeva stops you before the repair and points you to the recall first — the issue you’re reporting could be recall-related, and a recall often means a free remedy. You can view the recall or choose to continue with the repair anyway.

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The five steps

1

Which appliance needs repair?

Pick the appliance that’s having trouble. eeva notes, “We’ll take you through all the steps to schedule a repair.”
2

What's the issue?

Choose a symptom tile — the list is loaded for that appliance type — or pick Other and add a short description. A warranty banner tells you whether the repair is covered.
3

Try these from the manual!

eeva shows troubleshooting tips pulled from your manual, each with a citation to the source page. Mark a tip This worked or Didn’t help.
4

Let's get you in contact

Pick an existing provider or the manufacturer’s service centre, or tap Skip this step. The button becomes File repair.
5

Confirmation

You’ll see “Success! This repair has been filed.” Tap View repair to open its detail.

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The warranty banner

At the issue step, eeva checks your warranty and shows one of a few messages so you know where you stand before spending anything:
  • Covered: “This repair will be covered by your warranty! Valid until <date>”
  • Expiring soon: “Heads up! … it expires in N days!”
  • Expired: “Your warranty expired on <date>. This repair will not be covered.”
  • No warranty on file: “we’re not sure if this repair is covered.”
If the banner says no warranty is registered, adding one gives you accurate coverage next time. See Register a warranty.

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Manual-based tips

The tips step is where “eeva doesn’t guess” shows up most. Every tip is drawn from your appliance’s manual and carries a citation to the page it came from, so you can trust it and check the source.

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A tip worked

Tap This worked. eeva files the repair as self-resolved — you’re done, and it’s still logged to your service history so you have a record.

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No tips or no manual

If eeva has no manual or no relevant tips, it won’t make anything up. You’ll see a message along the lines of “eeva doesn’t guess! … let’s go straight to the experts,” and triage moves you to the contact step.

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Reaching a technician

At the contact step you choose who does the work: an existing provider, the manufacturer’s service centre, or Skip this step to file the repair without a contact for now. Once you confirm, eeva files the repair and takes you to the confirmation.
The self-resolved confirmation reads “Success! You fixed it yourself.” instead of the standard filed message.
After triage, everything happens on the repair detail — scheduling the visit, tracking progress, and marking it done. See Repairs.