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Most hiccups in eeva come down to a permission, a connection, or a missing detail. This page gathers the quick fixes for the problems people hit most. Find the one that matches what you’re seeing and follow the steps.
  • Fill the box with the model number — move closer until the model number fills the scanning box.
  • Tap to focus — tap on the label so the camera focuses on the text.
  • Avoid glare — angle the phone slightly to keep glare off the sticker.
Still no luck? Tap “Enter manually” to type the Brand, Model Number, and type yourself, or try the scan again.
eeva needs camera access to scan a label. If it’s blocked, allow camera access for eeva in the iOS Settings app, then return to eeva and start the scan again.
  • iOS level — if notifications are off for eeva, a banner reads “Notifications are off” in Settings → Notifications with a “Turn on” / “Settings” button. Tap through to allow them.
  • Category level — a specific category may be off. Warranty Alerts, Repair Updates, Maintenance Reminders, and Task Reminders can each be turned on or off, and Task Reminders is off by default.
Several screens — appliances, maintenance, tasks, subscriptions, providers, insurance — can show a “we couldn’t load…” state with a “Try again” button and an error code. This is a sync or connection issue, not lost data: your information is safe. Check your internet connection and tap “Try again”.
When there’s no connection, Chat shows “Offline · Check your connection” and messages fail to send with a “Tap to retry”. Reconnect to Wi-Fi or cellular data, then tap the failed message to retry.
eeva needs microphone access to hear you. If it’s blocked, you’ll see “Allow microphone access in Settings to talk to eeva. You can still type your message.” Allow microphone access for eeva in the iOS Settings app. Your recordings stay on your device until you send them.
A warranty can’t be tracked without a Purchase Date. Open the appliance’s Warranty status and register it there — you’ll need the Purchase Date, Expiry Date, Retailer, and Price.
Only one calendar can be connected at a time. Connecting a new calendar (Google, Apple, or Outlook) disconnects the previous one — so if yours “switched,” a newer connection replaced it. For Apple Calendar, you’ll need an app-specific password generated at appleid.apple.com.
Can’t find your issue here? For account, login, and data questions, see Account & login.